Frequently Asked Questions

How long will it take to process my order?
Can I cancel my order?
How long will it take to receive my order?
What can I do if I have received a faulty/damaged product?
How do i return an item?
How do I know if you have received my order?

If you have a question you'd like to ask us, please get in contact with us and we will do everything we can to help.
Click here to contact us

How long will it take to process my order?

The length of time an order takes to be processed is dependant on how your details pass through our system. Whenever a customer places a Credit/Debit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed the same day. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details.
Can I cancel my order?

You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery. Please note that if your order has been processed we are unable to cancel it and therefore return costs are at your expense.
How long will it take to receive my order?

We aim to deliver your order within 3 to 5 working days.
What can I do if I have received a faulty/damaged product?

In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method, however, we will not accept extra charges for Fed Ex or other overnight courier services. Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us will be sent back to you at your cost. Please note that our return policy also applies.
How do i return an item?

Orders can only be returned within 7 days starting from the day after delivery. Items are returned at your own expense and must arrive in perfect and unused condition for the refund to be issued.
How do I know if you have received my order?

As soon as you place your order you will receive an order confirmation email at the billing email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you.